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Customer Satisfaction
This workshop emphasizes the importance of customer satisfaction. Individuals gain the skills they need to diffuse anger, avoid complaints, prevent burnout and enhance customer service. It will quickly improve customer service skills that make a significant impact on all levels.
Participants learn:
the purpose and responsibility of customer satisfaction
proven techniques to create customer satisfaction
ways to reinforce customer satisfaction behavior
use of teamwork to create customer satisfaction and quality
how to eliminate barriers to customer satisfaction and service
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